Dear Young Professionals, Gather, grab a seat. Let us talk about ‘Conflict Resolution’.
CONFLICT RESOLUTION – A NOTE TO YOUNG PROFESSIONALS
“Gbos gbas gbos” can happen anywhere and anytime. Online, offline, work, event. You name it. While in Business School, I learnt the five styles of how to manage any kind of conflict. So, you can chose what works best for you.
Before you chose the type of style to resolve a conflict, you need to ask yourself these questions:
1. What is my conflict energy level? Is the battery of my gbos gbas very full?
2. Can I afford the time needed for this kind of gbos gbas gbos?
3. What are the possible outcomes?
4. On what pedestal do I place this person? Are they of value or not?
5. Can this gbos gbas affect anything like family, income, mental health, space etc.
After you have finished asking these questions then you can decide what to do.
This is where you value the person more than the conflict itself. With this type of conflict resolution style, you ignore your own interests, placing theirs above yours. Use this when you care less about the issue.
This is the type of conflict resolution our parents used to solve issues. You’d hear things like, ‘is he not your younger brother? Just ignore him and be the mature one’.
This is where you avoid both the conflict and all issues related to the conflict. In most cases even the person bringing the conflict. Best way people do this online is by using the ‘Block’ button on Twitter. Don’t blame them, they are only ‘avoiding’ the gbos gbas.
This style is for when the conflict has already occurred. To compromise simply means both parties want an outcome where no one will feel cheated or unfairly treated. Basically, both parties involved want to find a middle ground.
Remember when you and your friends decided to go out and eat, but couldn’t decide where because someone wanted what the other did not like and vice versa. At the end, you all had to go somewhere unrelated so no one will feel cheated.
This is where the WIN-WIN solutions comes in. No middle ground. Both parties get a share of the outcome they want. This style is used when the interest of both parties involved is too important to be ignored.
One thing that is a major factor in the success of a collaborative style is communication. An improved communication enhances collaboration, thereby benefiting both parties and leading to less comprises.
This is where you have the:
Kerosene vs Water
NDC vs NPP
Republican vs Democrats
Ronaldo vs Messi
No matter what, either party wants you to know the other is best. They have the energy, time and strength to always engage each other.
Competing is best for:
– Standing up for what you know is right.
– Need to quickly get a team on board to get something done.
– Stand your ground from allowing a team member from making a wrong decision.
It is best to know the style of resolution needed when resolving a conflict as different gbos gbas require different styles. Remember, if you don’t have strength, time & energy then the gbos gbas isn’t worth it. If you grabbed a seat, please return it before leaving. Originally written by: @TundeTASH